Poor Concern Resolution from Senior Customer Care Agent

I bought a Dekra Gold vehicle from WBC Nelspruit on the 17/03/2024 although I reside in Pretoria. On arrival for collection we pointed out to the Salesperson the broken tail lamp as well as a broken spot lamp - These defects were not recorded anywhere and are roadworthy relevant. We were advised by him to log this onto WBC website as concerns and it would be resolved. I submitted the pictures as requested including a quotation for the replacement parts - with a promise of " We will promptly process your request " To date only empty promises from Megan Springer (Senior Customer Care Agent) - Megan responded on 27/03/2024 with a comparative quotation that was apparently approved by Management - this from a repair shop in Nelspruit ?? - I immediately responded and highlighted I live in Pretoria !! Since then Megan does not respond to e-mails update requests nor does she return or take any phone calls - only empty promises to colleagues "I will call him back" but never does - this afternoon I held on for over 25 minutes only to hear " She will call you back before 17H00" - I am still waiting !!!!! Shame on you. Such bad service from an employee spoils the reputation of the employer . . WBC can you afford this . . for how long ???