POOR communication and NO aftersales service delivery

I purchased a vehicle from WeBuyCars and was assisted by Mashapa Masekela and Jean-Marie Botha. Unfortunately, this was one of the most frustrating customer service experiences I have ever had.

The vehicle had to be transported from the Polokwane branch to Brackenfell. When the vehicle finally arrived and I went to collect it, nobody at the branch seemed to know anything about the arrangement, despite everything supposedly being “pre-arranged.” It took nearly three hours to resolve the situation because the necessary arrangements had not been properly communicated or finalized by Mashapa Masekela and Jean-Marie Botha.

A few weeks later, when I went to renew the licenses for my other company vehicles, I discovered that the license and registration for this vehicle had still not been completed, even though this was part of the purchase agreement and had already been paid for.

I attempted multiple times to resolve the issue with Mashapa Masekela and Jean-Marie Botha but received no response and was completely ignored. In the end, I had no choice but to pay for the licensing myself so that I could proceed with my other renewals.

I am now requesting reimbur*****t for this cost, as the licensing and registration were part of the original agreement and payment was already made.