1 reviews | Active since Nov 2022
Poor and pathetic service
To deal with this company is to experience the height of inefficiency, unfairness to customers and total disregard for the concept of customer service.
This is yet another big company in SA which markets itself as a leader in its sector when actually it operates no better than your shady side street car dealership. Lots of promises no delivery.
I logged a complaint regarding technical issues in my car pertaining to the aircon, which the Dekra report stated was in very good condition, but when taken to an RMI specialist it appears the Compressor needs to be replaced. There are also issues with the washer fluid bottle which needs replacing and a battery which is on its last legs. All these issues were not disclosed prior to sale and not mentioned on the “clean” Dekra report. These issues were reported to the sales person at Germiston branch a day after I took collection of the vehicle, the vehicle was brought back in and the Webuycars technicians examined the vehicle and corroborated my findings.
A complaint was lodged regarding these issues. I received an email from the complaints assessor on 2 Nov 2022 asking for my contact details and promising feedback. I rep**** same day with the details.
Since then it has been absolute silence, no feedback despite numerous calls and emails. I even went into the Germiston branch again and was told to obtain RMI quotes which I did and submitted these to Webuycars to no avail. I even dealt with a manager at the Germiston branch who indicated the matter would be escalated but still nothing has happened.
I called in again today and was promised once again that the matter was being escalated and feedback would be issued same day but still nothing. I have given Webuycars 4 weeks to deal with this matter and have received nothing positive or concrete, not an acknowledgement, not an acceptance and not an apology.
I demand an urgent reply from this company on this complaint or I will take this matter to the heights it needs to go to have it resolved.
Kind Regards PD
Thank you for contacting me last week and authorizing the repairs on the vehicle.
However I must return to my complaint once more because the repairs have been completed by the workshop but no Webuycars payment has been received by them. As such I cannot collect my vehicle.
I have been trying to get in touch with the relevant contact people at Webuycars but the calls are just placed on hold.
I demand feedback and payment of the repair cost today. It’s inexplicable that even an escalated complaint is delayed in its resolution
Kind Regards
PD
Thank you for contacting me last week and authorizing the repairs on the vehicle.
However I must return to my complaint once more because the repairs have been completed by the workshop but no Webuycars payment has been received by them. As such I cannot collect my vehicle.
I have been trying to get in touch with the relevant contact people at Webuycars but the calls are just placed on hold.
I demand feedback and payment of the repair cost today. It’s inexplicable that even an escalated complaint is delayed in its resolution
Kind Regards
PD
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards