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Ashveer A

1 reviews | Active since Dec 2022

17 Oct 2024, 07:57

Poor after service from WeBuyCars Midstream

The aftersale services are really poor.When you are interested in a vehicle Webuycars sales consultants will do what ever they can to sell it to you.I recently purchased a vehicle on the 25th September 2024, as the vehicle licence was expired, Enrico who was my sales person said that they will sort the licence disk and give me a callto pick up.In the mean time they gave me a permit which expires on the 15 October.My permit has now expired and after calling customer care, the webuycars whatsapp help, I contacted my sales person Enrico from Midstream, and I emailed webuycars, No Response.Every path, they told me that they have escalated the matter.This is not okay as now I cannot use the vehicle with an expired permit, whats going on with my license disk and papers? Who will be liable should I get a fine for No licence disk and an expired permit? Its clear, once you purchase the vehicle, Webuycars literally ghost you after that!

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply17 Oct 2024, 09:11
Official
Dear Ashveer,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards