Poor after sales service

I bought a car on the 9th May 2025 a Ford fiesta 1.4. From we buy cars JHB south. Which I was happy with. On the 10 of May which was a Saturday morning I discovered the wipers were not working. I reported the issue to the dealership and was advised to raise a concern with the customer care department which I did and was given a reference number. I was advised by Kyle to go get a quotation for the cars wiper switch by Kyle from we buy cars with picture of speedometer. Which I did. On top of that the car battery died also which I also reported and was advised to send another quotation for the battery. Today on the 23rd of May the issue has not been sorted and I'm told the manager who must sign or authorize is on leave. The car is not moving and I'm stuck paying for a car that is not moving. I tried calling them numerous times and they tell me the manager is never there to authorize. I presume His been on leave for 2 weeks now. I'm disappointed with their customer care and it's almost non existent. Their policy says it should have been solved within 2 weeks. Now it's 2 weeks. I'm told I will get feedback next week, which will be the 3rd week.