JN
Jason N

1 reviews | Active since Oct 2022

18 Aug 2026, 13:13

Poor after sales service!

Absolutely terrible experience since the of starting the process to get my vehicle, the sales agent was slacking and ended up "ghosting" me, the CRM division was poor and inefficient with responding to my emails and follow up calls. The vehicle was spec as A rated and Certified, ( the top tier working conditions vehicle's they have). Within 2 months the car went in twice to get fixed ( WBC paid ) but it was a massive I convince, as well as the car was inspected and the fault were not discussed and it was apparently serviced on the day of collection, withing 2 months the car had serve oil leaks and they cannot provide me with their inhouse service record and refuse to repair or take responsibility for thr oil engine leaks...they simply state they has serviced the vehicle and it is my responsibility....how a car with. Full service history has to go in for ANOTHER service in less that 2 months does not make sense.

If you want problems with poor after sale service then shop at WBC.

I will never support WBC ever again, and its shocking how their investors are still investing into the business...they are anyway going down with all the bad reputation they have built up, I should have gone to a reputable dealership.

WBC has poor after sale service, expect all queries to be escalated for days on end without anyone getting back to you, they pass the buck on everything when it comes to taking responsibility!

0
Replies (2)
Webuycars.co.za
Webuycars.co.za's reply18 Aug 2026, 13:44
Official
Hello Jason,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
JN
Jason N's update18 Aug 2026, 14:49
Reviewer Update
Don't even bother. I'm not Interested in any further engagement, your services are POOR to say the least.