Poor after sales service

I recently purchased a vehicle from We Buy Cars and was very happy with their service during the purchasing stage. Then two months later I discover the car had an oil leak. I was informed by the the warranty company that they don't cover the repair 100%. I then reached out to We Buy Cars and expressed my dissatisfaction as I have only had the car for two month. I waited a few weeks as it was over the festive period. There was a shortfall that I needed to cover, and I borrowed the money from a friend to cover it.

I then booked the car in for the oil leak repair, a knocking sound at the accelerator (which I also noticed in the meantime), and also the wiper spray thingies was now also not working. The car was also due for a service, so the car was booked in for two days. The day before the car went in, Chandre Rossouw from WBC customer care called to say that they have approved my claim to cover the shortfall on the repairs. I was very happy about this, and almost gave back the borrowed money.

The consultant at Ford however, warned me that WBC normally takes long to pay and they will not release the car to me if they haven't received payment. On the day of pick up WBC did not make the payment, so I paid the shortfall with the money I borrowed and the car was released to me. The Ford Consultant then made out an invoice with the shortfall to WBC stating that I have made the payment and the money should refund me. This was on 15/01/2025.

I don't know if I am getting the run around, but I was told it takes up to 72 hours. Then a week later I was told it was approved and he (Chandre) would follow up. I have been sending emails, with no response. I have also been sending messages to the Whatsapp number, also no response

Very poor after sales service We Buy Cars.