NP
Nomi Prusent-Ndhlovu

1 reviews | Active since Dec 2019

16 Mar 2024, 12:35

Poor After sales service

I am deeply saddened by the poor service that I have received from Webuycars. After 3 months of purchasing a vehicle I still do not have registration papers and spare key. I bought a vehicle on the 29th Dec 2023 at the Brackenfell branch in Cape Town. I have sent several follow up emails to the salesman, branch manager and F&I but to no avail. I still do not have my car registration papers and spare keys. I logged calls with their online customer service: references 53309, 53821, 54456 which get closed without issue`being resolved.

Thank you, I would appreciate it if this get can get their attention Regards, Unhappy customer

0
Replies (1)
Webuycars.co.za
Webuycars.co.za's reply16 Mar 2024, 12:38
Official
Good day,

It's unfortunate to hear this. We would like to get more information regarding your experience.
Would you please complete our Customer Care form here: www.webuycars.co.za/customer-care in order for us to do so?