Phllip M assisted us on the floor and took us through the journey start to finish

Phllip M assisted us on the floor and took us through the journey start to finish. It was a very pleasant and he showed great patience. He was got involved where he needed to and help facilitate the deal. The loss of 1 star and due to the back end/support. We had to constantly follow up on our end on the documentation. This took close to a week and frankly, it got frustrating and we were on the verge of cancelling the deal. Subsequently we have learnt that there were system issues that impacted the entire group but the lack of communication, not even an automated bulk message, is not something we would expect of a monolith within the car sector. This was truly disappointing and would give us pause on purchasing from WBC again.