Pay back the money

I wanted to buy a motorcycle they advertised at the PMB branch with 5100 km on the clock. Even though the vehicle was B rated I phoned the branch and the sale representative assured me that it only needs new tires that is the reason for the B rated status. I told him that I would like to view and his reply was I have to pay 2500 holding deposit. I did that and went through to the branch to inspect the vehicle. Luckily I did as the bike was in a huge accident and the clocks were altered. I told them that I will not take the bike as it is falsely advertised and actually a wreck. The rep instructed the admin lady to put the deposit back onto the AR account which they did. It is now over a week that I struggle for them to pay the money back into my account. I have filled in consumer complaint forms and up to date no reply. They are very quick to take your money as deposit but are not willing and just as quick to pay you back. What a frustrating experience.