Pathetic Service from WeBuyCars

Good Day,

I Sold my car to WeBuyCars Germiston Branch on 25 May 2022 and bought a car from them the same day. I received a fine from finesSA on 24 June 2022 stating that a fine was received with the car I sold to WeBuyCars, fine offence date is 05 June 2022 that is 11 days after I sold the car to WeBuyCars. So I started to query this, my first calls went to Cielia Klopper on 07 July 2022. This was in relation to querying my new number plates (almost 1 and a half months after I bought the car) as well as to query the fine, phoned 2 times I received no answer. I Called again 15 July 2022 and only got an answer on the 3rd try that day, she said she will follow up with the license and registration side and let me know.. no feedback. I called again on 18 July 2022 where I got the number for Evangelique Naidoo. I phoned her where she said she will follow up with the Sales manager and received no feedback, followed up on 20 July 2022 where she said I have to send her the fine and the car details. I sent the requested details to her the same day, I followed up on the status 21 July 2022 with no feedback. I visited the Germiston branch on 21 July 2022 where I met Kiran Gangaram (Sales Manager) and asked him about the fine status, he said that he sent it to the Head office and was awaiting feedback. I asked him, When can I follow up? He responded and said I should give them a week. I should phone 01 August 2022. I Phoned Kiran on the following dates: - 02 August 2022 - where he said he is still waiting for feedback and he will let me know on the status, I heard nothing. - 05 August 2022 - (4 times) no answer and no returned call. - 11 August 2022 - He said that I should whatsapp him the fine as Head office doesn't know which one is mine. (As mentioned above I sent them all the documents required to take this matter further, but I sent him the fine 12 August Via Whatsapp again as requested) - no response. - 19 August 2022 - (6 times) no answer and no returned call. - 25 August 2022 - (1 time) No answer and no return call - I sent him a whatsapp with the fine again - no reply.

This is how your sales managers handle problems, he runs away.. Pathetic service from a so called "Manager"

I have to reprint my license disk as the one I received got damaged before I could put it in my car, I told them it is a matter of urgency as the expiry date on the current license was due 31 August 2022.

25 August 2022 I contacted Complaints and they advised me to log a ticket on the website which I did, and it did not help. I received a call from Shane Mobaye (care team) that afternoon. She sent me an email where she said that she will follow up with Kiran on the situation, I asked her to update me on the outcome of their telecom. I received no update, I followed up via email on 26 August 2022 with no response. I followed up again on 29 August 2022 with no response. I sent a threatening email 30 August 2022 stating that due to the lack of service and no response I am going to social media platforms and then all of a sudden I received a response. They said that Kiran said I should pay the fine and they will refund me, I asked when, as I rely on this money for fuel, I work 60km apart from where I stay, Shane said I should give it a week. I responded where I said I want it in writing. I followed up once again to ask for the mail as they did not sent me a mail. Kiran decides to come to the party on 31 August 2022 and said they are still busy with the investigation. I should pay the fine and once concluded they will refund me. (The first time I hear from him since 11 August 2022) What more are there to Investigate, the fine was received 11 days after WeBuyCars bought the car from me, that is it! So this is now already past the expiry date of the disk in my car, I risk getting a fine because I can't reprint a copy as WeBuyCars give **** service and doesn't pay the fines they get with cars they bought, I'm not going to pay the fine WeBuyCars received in my name because I don't have the money and if it takes longer than a month to get response, how long will I wait for my refund? I started asking, begging for them to pay the fine well in advance, any fine I receive based on my expired license disk will be forwarded to WeBuyCars. I sent a mail response to Kiran stating that I am tired of the **** service on 31 August 2022 and up to today still no feedback or response from WeBuyCars so-called Sales Manager Kiran Gangaram. Pathetic!!!!!

I will show away all people asking me about my service from WeBuyCars as we can't complain about service as there is none at the Germiston branch nor the Customer Care.

I would like any advice to take this matter further than this.