Pathetic service from webuycars

ZERO! STARS!!! We’ve received the worst ever imaginable service from Webuycars Midstream, The agent Kabelo who was selected by the call centre to be the sales representative firstly doesn’t have a clue about customer service, only after he was addressed he started giving service which was still half hearted, we required about a vehicle that was sale in progress after which the buyer could not get finance for, and in the meantime Kabelo still didn’t keep us upto date on the state of the previous sales progress which was retracted after a couple of days of buyer backing out after receiving the “offer to purchase” so the next we could not reserve the vehicle although we had funds available of a previous attempt to buy at an auction, So keep in mind the profile had a R5000 positive credit, which you will find that once paid to WBC you will not be able to refund your own funds, more in this later. even though you have it showing on your online profile, Next we got Kabelo to reserve the vehicle while we got an email stating the next weak link in the WBC’s ****nal the as useless Joh Marie Grobler, was appointed to us as we app**** for credit seeing WBC has a number of financial institutions to whi they can apply on your behalf of the buyer, Now another snake in their hidden closet and ****nal to squeeze more money (in which they get commissions, don’t forget) you as the buyer to pay unnecessary expenses to force you the buyer to buy a warranty on the vehicle which you most likely won’t need, Plus EVERYONE knows that it’s a myth because when it comes to claiming the warranty issuer has an endless supply of excuses why they either don’t settle a claim or doesn’t honour the full amount needed to repair what ever is broken, After we’ve seen there’s unnecessary charges you are financing over 72 months at a set interest rate, We’ve decided to rather op to finance the vehicle through Capitec who unlike Joh Marie secretly force the buyer to finance a warranty, So after I myself requested from Kabelo to switch the buy over from financed to a cash buy, the documents needed by Capitec, I think he knew that now his commission will be affected he decided ti let us loose the buy as he can always get another buyer who they (WBC) can pull wool over the next buyer to attempt to get a larger commission, Or so he hoped, Meanwhile Joh Marie cancelled the purchase and removed the vehicle from sale in progress to buy/reserve now in the intenet , so the next buyer saw the vehicle and reserved it as Kabelo never reserved the vehicle again, remember now Joh Marie removed it from sale in progress and *****ed us over ! Never once didn’t we qualify for finance! Although we have by this time already gotten the finance from Capitec, and we requested Kabelo to send through the cash buy documents meanwhile he is playing for time as he hoped for the 48 hours to Laps which we reserved the vehicle, so he sent the Dekra report for us to sign whilst the car is sold to another party, Remember now we’re still in the 48hrs of reserving the vehicle, Or as WBC so halfheartedly claims “first come first served” ! So in this process of playing for time we’re now loosing interest on the said R5000 on our profile, not to mention the R500 in interest we’ve lost in interest which we were willing to loose as we thought we’re using the fixed funds to pay a deposit to Our financial institution, So we’ve incurred the loss of interest both ways, to get the fixed funds available and then the R5000 , in their account for going 4 weeks now(we’re unable to refund the R5000) and counting, We’re contacting Joh Marie weekly to try and refund the funds in hold from WBC account. But she just plainly ignores the fact trying to get as much interest from our funds they keep hostage, The meantime we’ve complained to Kabelo about the no communication between members on one site, so he said that this issue has been handed over to management and the car is still on the premises, Not even once did anyone from management Midstream try and just get our side of the issue and try understanding what happened, So the way I as a business owner would have counselled and gave all 3 a final written warning, Kabelo, Joh Marie and the spineless manager who never intervened once, Until today 7 October 2023 the fees has been kept ransom in WBC’s account to maximise the interest earned since 17 September 2023.

So I would think 3 or even 4 times before doing any business with WBC as a company