Pathetic service from Customer Care.

I reported a matter to your offices on August 22, 2025 with Case, reference number 109699 and to date have had no response from your team. The level of service is absolutely appalling to say the least. I Submitted all the relevant documentation as you requested, and have had to follow up with emails and calls and to date no one has contacted me. I keep getting told the case is in for review, but it honestly seems as though the matter is just being delayed for the sake of it. I am absolutely beyond frustrated at this point. WHEN WILL YOUR TEAM GET BACK TO ME?????