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Julia S

1 reviews | Active since May 2012

13 Aug 2020, 21:35

PATHETIC SERVICE FROM COMPLAINTS MANAGER ANTHONY

I bought a car from Webuycars Midstream in March 2020 and collected the car 2 days before lock-down, due to lock down we were not driving the car however we will start the car every 4-5 days and every time when we start the car there was a rattle noise from the engine . We waited for them to open and we wrote the complain online and no one bothered to contact me. I went to webuycars and the floor manager said someone will contact me and it took them a month to do so. After a month the complaints manager Anthony contacted me and asked me to take my car to JVR workshop in Silverton which i did, it was on a Monday morning when i took the car TJVR and on Wednesday i called the lady Yolandi who said i should be patient because she does not work with my car only but i wanted to know what was wrong with the car, second week Yolandi was still waiting for the assessor to diagnose the car. The insurance approved their quotation and the parts were ordered, third week Yolandi calls me and said she doesn't have the necessary tools to fix my car and will be send to another workshop in Centurion.Since i took my car to JVR 3 weeks ago Anthony has not responded to my calls or whatsapps.

What kind of sick service i am receiving from Anthony, to start with he referred me to Yolandi(JVR Workshop) who didn't have a clue what she was doing with my car and now he is not professional enough to take my calls. Can someone who is professional assist me with this or help Anthony with his job because clearly he doesn't know what customer service is. I want my car fixed ASAP. Next week will be 4 weeks without my car.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply14 Aug 2020, 09:01
Official
Julia. Webuycars offers a range of different purchase options, each with its own unique set of sales conditions, and a different way in which accountability is divided for the shared risk in a used vehicle where all parties face a certain unknown risk. These terms will be clearly highlighted in your terms of agreement of which you should have a copy. COVID did put a spanner in the works, and it had unintended consequences. Anthony is a very patient and pleasant, sophisticated person who has exceptional people skills. It is a pity you did not manage to get hold of him. Your complaint will be entered and processed now in our customer service portal, you will soon receive a formal response.
JS
Julia S's update14 Aug 2020, 16:04
Reviewer Update
Patient, pleasant, sophisticated and exceptional people skills didn't apply to me when he referred me to JVR and not taking my calls. Customer service 101 means when you missed a call from a client you must return the call and you must update your client. You can't disappear for 3 weeks and you tell me about sophisticated and exceptional people skills. Clearly WEBUYCARS doesn't know the importance of COMMUNICATION.
This doesn't have anything to do with the contract i signed but with the service i received from him. Do you feel Anthony's behaviour was right by not taking my calls or respond to my whatsapp for 3 weeks????Is that what you call patient, pleasant, sophisticated and exceptional people skills??????