1 reviews | Active since May 2025
Pathetic Service
On the 17 April 2025 I bought a car at WE BUY CARS, THE DOME. The next day the car couldn't start. I took it back to the dome for a refund because on their website it stipulated that you can contact them within 6 months if there is a problem. They told me that it was a battery problem. 5 days later I switched on the aircon. The car began to shudder. I went back for a refund. They said it was a battery problem again. Two and a half weeks later the vehicle lights wouldn't go off, it just stayed on, the electric windows were not working, the indicators were not working, it was a total dud.. I went back to We buy cars, The Dome. They refunded me the money provided I changed the license to my name. I've been running around for almost 3 weeks but was not helped the way I expected. They refused to take the car back on the 2nd day and have it checked. They said when a car leaves their premises, the buyer is responsible. They refunded me R22 500 less than the purchase price although I've advised them from the 2nd day there was a problem. Please do not deal with them. They are exceptionally great when you are going to purchase a vehicle but when you have a problem, their service is pathetic. I bought a car from RIGHT CARS. I paid a third less for the vehicle, it's in exceptionally good condition and so far it's been a pleasure driving it. I laid a complaint on the app at We buy cars. A gentleman phoned and said that he couldn't refund the R22 500 because I also sold the car to them. Really really pathetic service and poor quality vehicle.
We’re sorry to hear about your experience. We’d love to get more information so we can assist you better. Could you kindly fill out our Customer Care form here: www.webuycars.co.za/customer-care
We’re sorry to hear about your experience. We’d love to get more information so we can assist you better. Could you kindly fill out our Customer Care form here: www.webuycars.co.za/customer-care
