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Rorisang M

1 reviews | Active since Aug 2022

26 Oct 2022, 17:58

PATHETIC SERVICE

On the 2nd of October 2022, I bought a 2014 Ford Ecosport 1.5tdci Trend cash at we buy cars midstream. I was assisted by Jabulani and Juan-Pierre with the purchasing of the car. The car had a gold sticker and I was told by Jabulani that if a car has a gold sticker it does not have problems. It is hardly a month, I bought this car and I am already experiencing a problem. My gear shift is stuck in neutral and does not shift out of neutral. I am very disappointed, because I was told that the car does not have problems and I am depending on this car for transportation. I have already suffered 2days without going to work. I had to contact them and explain this issue now they are telling me that the person they assigned this case to is on sick leave. I must wait for him to return to work in order for him to attend to this matter. I am disgusted by your pathetic service!!

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RM
Rorisang M's update02 Nov 2022, 12:50
Reviewer Update
On Friday, the 28 of October. I went to We Buy Cars Midstream and I spoke with the manager by the name of Willem regarding my car issue. He promised to call me on Monday the 31st of October with a solution. Till today, I have not received a call from We Buy Cars. I am stuck with a car that is not working. What must happen to this car? I depend on this car for transportation and now I must use a public transport. What an inconvenience. On the DEKRA report the condition of the engine, gearbox and drivetrain is “very good” but it’s hardly a month I bought this car and I am already experiencing a problem with the gearbox. I would not recommend anyone to buy at We Buy Cars. Their customer service is very bad.