Pathetic service

Firstly we arrived at the main entrance where the signs at the at the dome is pathetic to be send in a completely wrong direction and had to walk in excruciating heat to the OTHER side of the dome to find the caravans. We got there to find no assistance. Then we had to go through a pile of paper work to buy a caravan cash. When we asked for the registration papers to register the caravan we were told to phone head office ourselves. What service is this???