Pathetic service

It's been 4months of waiting for assistance from We buy cars and they still have not solved the issue at hand. 4months ago I canceled my tracker with Netstar, it was payed for 3years in advance and so I requested a refund, because I had bought the car from We buy cars and registered for the tracker through them, Netsar refunded my advance to We Buy cars on the 19/03/2025. From that day We buy cars have been sending me from pillar to post regarding the refund. Once again I called them and was made to hold the line for 7minutes then they went ahead and dropped the line on me like they always do. All they do every time I send an email to follow up is apologize and say they have escalated the matter, 4months later I have not received correspondence from whoever they escalate their issues to. I would not recommend we buy cars to anyone as they place absolutely no value nor respect to their clients.