1 reviews | Active since Jun 2016

06 Oct 2021, 13:24

Pathetic rouges

type this email regarding my vehicle I purchased from yourl 5 weeks ago. I have endless battles and more with this vehicle . I have spoken to Lerato from customer service and the salesman Duan. Even the mechanic Martin from AC/DC. On the 12th of September Martin fetch my vehicle as I had major oil leave he return my vehicle on the 14th assuring me the problem is now sorted. On the 17th on my way to KZN I stopped at a garage and the oil was 1 liter short called Martin and he advised that this is not normal we should monitor and let him know . On the 21st on my way back to GP stopped and s checked again . another 1 liter short, Martin said we should monitor till the 1st of October and let him know . What I don’t know because clearly there’s an issue but we decide to do as he says . Yesterday the 26th more oil patches all over my parking space in my complex. And a error message pops up saying “Continue the journey at a moderate speed, Full performance not available have the problem checked by service. This is proofing to me a total nightmare we not at peace travelling with this vehicle fearing what might happen. My wife uses this car daily to work God forbid she gets stuck on the roadside and something happens. I’m not willing to go thru this inconvenience. I must pay for a vehicle I’m hardly using due to issues. Now the vehicle is as towed on the 28th of September 2021 still no answers as to what is going on with the vehicle then the team leader Shubnum contacts me and says Grease ****** is waiting foe innovation which is our warranty insurance to get back to them, who even gave them permission to use our insurance when this is not even our problem . WEBUY cars suppose to be sorting this out not us! They sell you these extended warranty foe they own benefit damn rouges. I refuse to pay for something I had for 5 weeks and doesn’t work !

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply26 Apr 2022, 16:34
Official
Good Day Valencia M  Thank you so much for writing to us. We sincerely apologize for the experience you have had but are happy to hear that this was resolved as per our telephone chat   Kind regards