DH
Donwald H

1 reviews | Active since Mar 2024

22 Nov 2024, 16:40

Pathetic

I bought a Land Rover Evoque in September 2024. 3 weeks later the starter motor exploded and I was stuck at the side of the road. Many emails, calls , WhatsApps later (It is now November) the cars starter motor has only been replaced, and its transmission needs to be reset. I was promised 3 weeks ago that it would be looked at and every time I ask for an update or any help I am left with no answer for days on end. I have been without my vehicle for 2 months now, have not been able to get to the office, which affected my pay in this time and job security as well. But still no word, no work, no earnest sense care from customer care on this at all. At this point I believe they are trying to run out the clock, let 6 months pass by, allowing me not to return the vehicle.

0
Replies (6)
Webuycars.co.za
Webuycars.co.za's reply23 Nov 2024, 15:56
Official
Dear Donwald,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply09 Dec 2024, 07:27
Official
Hi Donwald,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards
Webuycars.co.za
Webuycars.co.za's reply09 Dec 2024, 07:29
Official
Hello Donwald,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards
DH
Donwald H's update09 Dec 2024, 07:34
Reviewer Update
This matter is still not resolved and this matter cannot be closed until its resolved. My car has still not been looked at. It has been broken down for 2 God Damned months, Your customer support really is pathetic, only one customer support agent has been competent and helpful and that's it. Everyone ****ing sighs like its a burden on them when I am still sitting with a broken ****ing car! How can you close a matter when it isnt resolved, GET YOUR **** TOGETHER AND GET MY CAR FIXED !! Cant believer the company that Faan van der Walt built has this level of **** customer support !!
DH
Donwald H's update09 Dec 2024, 10:04
Reviewer Update
So quick to close issues but so slow to actually follow up on them, what sort of due diligence is that exactly ? 2 months without a car that you sold to me, rushed inspections and bull**** return clause, you are deliberately running out the clock so that I wont be able to legally return the car within the 6 month return policy, go ahead and prove me wrong, every single action , every single delay on your side is making the case that you would rather keep your paying customers in the dark and on the line to ensure that they wont be able to do anything. See this as a warning anyone who even thinks of darkening the doors of a WeBuyCars dealership.
DH
Donwald H's update09 Dec 2024, 10:08
Reviewer Update
How you have been rated 26th in automotive on this platform is beyond me, why is it that you will jump to act when I say anything here but are silent when I call or email? Why is it that the Richmond branch of WeBuyCars sit on their hands when they have to resolve an issue but will eagerly try to get cars off their lots ? Get my car fixed ASAP