Pathetic dishonnest and very unprofessional We Buy Cars

On the 4th of November 2022 I wanted to refund my R5000 deposit paid into the online auction platform of We Buy Cars. The process which is suppose to be very smooth and simple by logging into your online account, click on the refund button and wait for 72hours (as stated on the website) before refund reflects in my account, turns out to be very frustrating and annoying as it's now the 6th of December 2022 and I still have not received my refund. After numerous attempts via telephone as well as email I finally got hold of someone who is willing enough to attempt to assist, but even after I got verbal and written confirmation on the 29th of November 2022 that my refund will definitely be reflecting in my account with the next 48hours, to date my deposit is still not paid back. Today I phoned them again after my emails is just being ignored since the 29th, I request the sales agent to please connect me with his manager but then refuses as apparently, it's month end and they are to busy to assist me. I then request to speak to someone in the payment department and then I'm told they are I silent department and do not speak to clients. I think this is pathetic professionalism from a scaled company like We Buy Cars! I will go out of my way to defer potential clients from We Buy Cars.