Pathetic Customer Services from Sihle

I don't know what the say, I have purchased a vehicle in July 2024. From then till December it's safe to say I have spent almost 30k on thus car with faults that are not on the Dekra report. I have broken down numerous times with my family and kids in the car. These are parts which would take years to get damaged but it happened on after the other. Even then so I decided to contact WBC to see if it can be solved. My vehicle us non running at the moment because I have been asked not to repair it by WBC but it's been two weeks, I've got to take kids to school and get to work. A lady by the game of Sihle due not respond to my concerns and my inconvenience and decides to ignore my emails for two weeks. I call in I wait on the line for a long time until my airtime is finished. I will be approaching the ombudsman as I have a strong case and also pathetic customer services. I cannot stress how many emails and how much I have begged for a call back. Its 3 weeks and my car ain't running at all because I am waiting for Feedback. Is this fair? I will never recommend WBC to anyone. I would have if my issue was sorted but not anymore. Next we will be doing this the legal route.