1 reviews | Active since Jul 2019
Pathetic customer service and competence
Been having a horrific experience with these useless people. I was told that I have 2 services for my vehicle with the purchase and when I tried to arrange the service I was told that there is no services on my vehicle by their Innovation Group they use. I can NEVER reach the staff who sold me the vehicle and I NEVER get called back which is pathetic. I was told that the car papers would take a few days and a month later I am still waiting ...... I find it strange that they are still in business and advertise they are the best but in reality they are pathetic ... I am so tired of running around trying to reach someone to service my car or get authorization from them. I wish I never bought a car from them. Biggest mistake of my life ...
I would not recommend these people...... 0 Customer service .......
I was a bit shocked to see that my service light is on when I should still have 4000 km left, but I have asked for a service to have peace of mind.
I was told that they are busy with my papers and plates and they have sent a mail to activate my service plan ( a month later ).
I am waiting for the activation to arrange a service as I am sitting at home now stuck.
Been trying since yesterday to get through to LEandri and Marcon but for some reason you can NEVER reach the staff or them via the phone.
Marcon has been on the ball as he rep**** to my whatsapp and started assisting.
Just find it sad that a customer must go through these lengths and **** in order to get some help and assistance.
I fear to think this branch is damaging their name and reputation.
Overall I receive great service once a complaint is laid and they are very sufficient then in resolving a issue and assisting. Just sad one has to go so far ....
I was a bit shocked to see that my service light is on when I should still have 4000 km left, but I have asked for a service to have peace of mind.
I was told that they are busy with my papers and plates and they have sent a mail to activate my service plan ( a month later ).
I am waiting for the activation to arrange a service as I am sitting at home now stuck.
Been trying since yesterday to get through to LEandri and Marcon but for some reason you can NEVER reach the staff or them via the phone.
Marcon has been on the ball as he rep**** to my whatsapp and started assisting.
Just find it sad that a customer must go through these lengths and **** in order to get some help and assistance.
I fear to think this branch is damaging their name and reputation.
Overall I receive great service once a complaint is laid and they are very sufficient then in resolving a issue and assisting. Just sad one has to go so far ....