Pathetic After Sales Service From We Buy Cars The Dome

I am writing to you with total disappointment, frustration and anger at We buy Cars the Dome.

I purchased my vehicle at your dealership last year July /August and to date I have not received my license and registration documents. I called the call centre in December to follow confirm if my license and registration is ready and they confirmed yes I can go to the Dome to collect it. I then proceeded to go to the Dome that same weekend. To my surprise when I arrived the lady at the front desk went to check and told me my documents are in Cape Town. I asked are you sure, because I called the call centre who confirmed the documents are at the dome. What surprised me even further was her response; she responded by saying, "the call cente always lies". I was shocked and annoyed that I had to drive all the way to the Dome because of *********** staff of webuycars. I purchased my vehicle from the Dome and therefore dont understand why my documents are in cape town?

The lady at the front desk then told me they will call me when the documents arrive at the dome to which I then instructed her to arrange delivery as I was already inconvienced by webuycar's "lies". January then came and on the 14th I once again had to follow up as I had not received any feedback. The lady at the call centre then tells me the last note on her system shows sometime in August last year and that my documents are still in Cape Town. I then requested to speak to a manager as my patience had now run out. No manager was available to take my call. I then request to be through to the Dome branch and AGAIN, no one at the branch was answering. I request the call centre again to ask you to call me and until today i have not received that call. I still had Shimone's email address and then emailed her requesting your email address.... guess what? No response!