Pathetic After Sales Service!

My father bought a 2019 Toyota Corolla at the We Buy Cars, Richmond Branch on 06 July 2024, a Cash deal of R210 000. We were informed that we would wait 2 weeks and that the Natis documents, number plates, etc will be delivered to his home, 260 KM from Cape Town- They will arrange with the traffic department in our town. It has now been 7 weeks going for 8 weeks and we get the runaround.. Being told to 'sit tight'...

When need to constantly call the sales agent to everytime just hear- "They know about it, they will get back"...No call backs were made to us since 06 July. We've have to call each time. I call on behalf of my father who is 70 years old and are informed about POPIA. Now I do understand that, BUT then call him back and explain what the hold-up is? I have laid a complaint and asked that the sales agent who was not answering my call today (Monday, 26 August- to call my father and explain). NO CALL YET!

What can take this long? And if there is a legitimate problem- why can they not pick-up the phone and explain what the reason is? WHY?

This is pathetic after sales support. No call backs, too busy selling cars and not taking care of the ones that have spent R210 000 in cash on a car- with no NATIS DOCUMENTS OR LICENCE? Why do we have to call back all the time? PATHETIC. QUICK to SELL CARS with no AFTER-SALE SUPPORT! - Sales Agent Taswell Frantz we need answers