On 5 February 2025 I purchased a car from the Germiston branch I paid cash

On 5 February 2025 I purchased a car from the Germiston branch I paid cash. Unfortunately the deal was cancelled due toe the car breaking down before we left the parking area. I was ensured the I will be refunded within 72 hours it is now 13 days past the 72hours and I have not yet been refunded. Their excuse is that there is a backlog on payments this I found out from the salesman who assisted me and only after I contacted him. They don't have the decency to contact you and keep you up to date when there is a problem you have to find out for yourself. I dont blame the salesman but the mamager of the department that has to do the refunds. Seems like he/she has got no clue on how to manage the department. The sales manager and the salesman were very professional and accomodating maybe they can teach the other department managers how it is supposed to be done.