omplaint Regarding Call Handling – Licence Department

Dear WeBuyCars Customer Service / Management Team,

I am writing to formally raise a complaint regarding my interaction with Tebogo from the Licence Department.

I recently purchased a vehicle from WeBuyCars and contacted the Licence Department to follow up on my registration documents, which are still outstanding. During my call with Tebogo, while I was explaining the purpose of my call and requesting assistance, the call was intentionally dropped without any explanation or attempt to call me back.

This was extremely unprofessional and frustrating, especially considering that I am following up on important documentation related to a vehicle I have already paid for. As a customer, I expect to be treated with basic courtesy and assisted appropriately, not disconnected without resolution.

I would appreciate:

An explanation regarding the handling of this call

Confirmation of the current status of my vehicle registration documents

Assurance that this matter will be addressed to prevent similar experiences in the future

I trust that WeBuyCars values customer service and will take this complaint seriously. I look forward to your response and prompt assistance.

Kind regards,