****** of R13 000

I was literally ****** of R11 000, from Webuycars. I saw a vehicle on the website and went to Webuycars, Germiston branch on the 14 December 2023. I checked car and did test drive and it seemed fine. The DEKRA report also was extremely good, and only two minor faults were on it. As a single mother who bought a previous car from Webuycars and felt it was a good buy, I was a returning customer. Upon inspection and help from a good salesman, I decided then to trade my great car that was bought previously from Webuycars, a year before in and buy the new one.

So I sold it at price they gave me, and added the balance on the new car. I drove home, and parked car. The following day on the 15, was traveling to secunda, 131 kilometres from jhb. The car went about 70km then started loosing power. I had to end up driving 20-40km just to get to my destination with hazards on yellow line, as I only left Johannesburg afternoon around 3, got to my destination about 7pm.

On the 16th I called Webuycars and got the issue logged. Had to then organise and take out of pocket money to get the car loaded and transported back to Johannesburg.

The following day 17th first thing I went to Webuycars, of which manager (Tyler) asked me to bring the car and they will check it or refund me. But as it was a Sunday, he said they will on Monday morning.

On Monday I went again at 11.15 am. As didn't get call from them by 10 as promised, as was suppose to already have left Joburg on holiday. When I got there car was still on the premises. They then tried to arrange it to go to a workshop, to find fault. Around 2pm was still waiting there. I then told the manager Margo, I prefer refund as noticed my car that I traded was still there for sale with a R11k mark-up.

Eventually they agreed to refund me, then I had to purchase my old car with R11 000 more as they put a R11 000 mark-up on old car that they profited from, plus the R2000 service fee, that I got a horrible deal.

I was ******, as the only reason I traded my car was for the new one based on their DEKRA report. It meant that because of them I lost R11 000 + service fee, as I only traded my car based on their report and had to end up paying more to buy my old reliable car back. I also had to travel far, so I couldn't risk to change the car for another considering experience I just had.

As I was taking possession of my car, I noticed my speaker was also ****** from it. I brought this up and they said they going to check cameras as buyers report had that car came with speakers too. Eventually they put a speaker for me.

But I'm not happy with being ****** like this by them. I lost alot of money because of them that they profited from me.

I was also a returning customer, this really left a bad impression and I will definitely warn others on all media and social channels now.