NO
None O

1 reviews | Active since Jan 2013

22 Jan 2024, 15:44

Nothing but a Gimmick - NO SALES INTEGRITY!

<div>Just because you see a GOLD Dekra report, don't take it at face value. Looked for months and months to find a small car for my daughter within my price range that was mechanically sound and paid a holding deposit and drove all the way to Midstream to buy this Toyota Aygo. *** was quick to sell me the car and do the papers and take my cash for the sale. I tell him look, I'm not from here, please send my Natis docs to the Dome for me to collect. No problem. From there, ******* went downhill. The car was NOT roadworthy. Send *** a Whatsapp. Radio silence. I have 2 weeks before I have to start work again, its in the middle of Xmas holidays, everything is closed so now I have to find a mechanic that is willing to fix this car before the 7 day grace period is up otherwise I have to pay for another Dekra inspection. Front bushes were torn and both control arms had to be replaced. All tires that were "roadworthy" were in fact NOT. Had to be replaced. Another R7000 later (10% of what I paid for the flipping car) and finally I could Dekra the car. Lo and behold, here comes a message, my Natis docs are at Midstream for me to collect. I send useless *** another message to say ***?! Send my Docs to the Dome as discussed. He says no problem. A week later, still nothing. I message again. What do you know. The little **** is on leave until the end of the month and hasn't done SQUAT! So now I have to chase down customer care to get someone to put in a request for my documents! And the biggest joke of all?! Even after I specifically ticked that I did not want to be phoned regarding marketing products they STILL had the audacity to phone me to try and sell me after market service plans!</div>

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Replies (4)
Webuycars.co.za
Webuycars.co.za's reply23 Jan 2024, 07:56
Official
Dear None

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
NO
None O's update30 Jan 2024, 09:21
Reviewer Update
Its a good thing I did not hold my breath because clearly your reply is only a generic one. Just like your staff, you have ZERO intention of actually doing an investigation and sorting the problem out. Its all just to look good to the public. But actually you don't give a ****. The sale has been made and that is all you care about! I will carry on warning every single person I can, on every single platform, at every opportunity I can, to stay away from WeBuyCars.
Webuycars.co.za
Webuycars.co.za's reply20 Feb 2024, 08:01
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards
NO
None O's update20 Feb 2024, 08:06
Reviewer Update
You didn't investigate squat! I followed up again and again until my documents finally got to the Dome. Since then the cars license disc had expired and it cost more MORE money than it would have, to get it renewed thanks to your incompetence. So don't go patting yourself on the back. I also consider it closed. But NO THANKS to you. How you still have a job baffles me.