IO
Ivan O

1 reviews | Active since Jan 2019

14 Jan 2019, 16:57

Not the reputable dealer I expected

Just want to share my experience of buying a car at wesellcars.

I purchased a car in October 2018 from the Silverlakes branch and it hasn't stopped giving me problems. It has smoked and lost power, none of the filters has ever been changed although the service history suggests that it has full service history. I think the turbo is about to give in and there are a lot of rattles. None of these problems were communicated to me before hand there is no way that they did not know about it as they bought the car in Nelspruit and transported it to Silverlakes. The mistake I made was trusting the brand and not test driving the car at higher speeds as you are not allowed to under their terms and conditions.

The big problem I have is that I trusted the brand as I tried on previous occasions to sell my car to webuycars and after a thorough inspection they denied my application as my car was not in a acceptable standard for them. This made me trust them and gave me the impression that all their cars go through this thorough inspection which is clearly not the case.

The other problem I have and one I think customers should be wary about is their Silverlakes branch is situated within a commercial complex which allows you to only test drive the car at low speeds meaning that you'll find problems with much more difficulty. I test drove my car at low speeds and found no major or obvious problems but 1 hour later driving on the N1 highway at a higher speed it starting smoking and upon further inspection the demons came out.

I am really dissapointed with the purchase I made as I really thought I am buying a trustworthy car from a reputable dealer and that is clearly not the case.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply15 Jan 2019, 07:36
Official
Hi Ivan, 

Kindly find that we will revert back with feedback as soon as possible. 

Regards, 
Webuycars.co.za
Webuycars.co.za's reply16 Jan 2019, 12:03
Official
Hi Ivan, 

As per your discussion with our Sales Manager, we trust that all is in order. Should you require any further assistance, please don’t hesitate to let us know. 

Regards,