FI
Francisco I

1 reviews | Active since Mar 2024

18 Mar 2024, 11:21

Not professionally handled , i expected better service.

March month started not so well with me . I contacted WEBUYCARS to evaluate my 2015 Honda Brio 1.2 comfort and they emailed me the same day 1 March 2024 to give an estimate of R90k but on the actual day of evaluation they offer R75k , which i rep**** that ill think about it. Then i emailed Justin on the 14 March 2024 accepting the offer (Justin is a Brilliant person i don't have anything bad to say about his service , his service was great) but I'm not so happy with management, Anyway Justin made arrangements to meet at my house that Saturday 16th March at 10am to check the car again and collect and conclude the deal. He arrived at 913am at my door and said lets not delay the process , i have everything except the ID and the BCM bill so i went inside my house to gather all the docs and i emailed him my BCM account and waited for him to come in so we could close the deal after looking at my Honda Brio again for about 30mins i came out to ask him what was the delay , he rep**** he has a technical malfunction with his laptop , so we waited for him inside my house. After a few more minutes he runs into my house and says Sorry but i cannot buy your Honda anymore because my boss says we are paying to much for it. and we can sell this car for far less in our stock compared to what we offered you. now that is shocking. First they offered R90k before the physical appraisal, during the actual appraisal they offered R75k , then the actual day of the closing of the deal they don't want the car after travelling 60kms to collect the car because now they say they could the sell the car for far less than what they offered . I am so shocked with this i really thought otherwise of WEBUYCARS now how do i trust them going forward. This was not the first time i have dealt with , i had always gotten great service from them but this time i was shocked . Please guys lets be careful who we deal with when it comes to this kind of issues. be careful.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply18 Mar 2024, 12:21
Official
Dear Francisco

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards