Hellopeter
Share Your Experience
MS
Mymoona S

1 reviews | Active since Aug 2011

29 Jul 2024, 10:49

Not happy customer

If I should write the complaint, it will take up so much of my time. I have sent an email to Richmond WebuyCars already. The after-service is pathetic. Passing the buck the whole time. Every time it's a different story. If it is not HO, then it's the insurance people or William Simpson. I am getting tired of all the excuses. Fix my vehicle, or cancel the deal. From 07 June 2024 till to date 29 July 2024, we are paying Installments, Vehicle Insurance, and Vehicle tracker for a vehicle we do not have, and we going to month 2??? How is it the customers problem who is covering what, when YOUR Mechanic messed up the vehicle even more, did not fix a damn thing on our vehicle, drove around the Northern Suburbs as if it was his personal vehicle, yes, I pulled the tracking, and handed it over to Richmond Park. I need my vehicle ASAP, I do not care about the courtesy car, as it is an inconvenience to me. I have to be careful where I drive, How I drive, What I do in the vehicle, How far I can drive with vehicle because of T & C's. I need to know when I will be receiving my vehicle, otherwise MIOSA will hear from me.

0
Replies (5)
Webuycars.co.za
Webuycars.co.za's reply29 Jul 2024, 11:21
Official
Dear Mymoona

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
MS
Mymoona S's update02 Aug 2024, 12:10
Reviewer Update
It has been 4 days to day,and still no reply from WeBuyCars. William Simpson informed us that apparently our claim was not Approved as they already Approved the 1st Claim,by the mechanic WeBuyCars sent our vehicle to,he did NOTHING on our Vehicle, damaged it even more. Rory, at Richmond Park told my husband that Innovation has withdrawn the payment to the 1st mechanic,and will be Approving this claim. It is going to be the 2nd month 07 August, that I am without my vehicle. WEBUYCARS, get your act together. If I do not receive any news with in the next 24 hours, I am going to MIOSA. You had 4 days to do your investigation,and no one has had the decency to contact me to even inform me that they have received my complaint, and is looking into the matter. My husband is currently at Richmond Parks Branch, and honestly I cannot wait to hear the story RORY comes up with this time.
MS
Mymoona S's update02 Aug 2024, 12:12
Reviewer Update
Who has been lying here, Richmond Park Branch, Innovation or William Simpson. If my husband again did not phone William Simpson, he would never have known that Richmond Park has been lying to us for 2 months.
MS
Mymoona S's update02 Aug 2024, 12:16
Reviewer Update
I do not want automated answers. I do not want a customer care agent phoning me, as he/she will give me answers they are trained to say. I want management to call and give me a solution, not waste my time by saying you busy with the issue.You had 4 days to look into this matter, and give the customer a solution. I refuse to sit another week without my car. Cancel the deal,pay back my installments and insurance that was debited from our account, give us a new deal, or fix the damn vehicle.
MS
Mymoona S's update07 Aug 2024, 08:43
Reviewer Update
It has been 9 days with NO Reply form WeBuyCars. Today marks 2 Months that I am without my damn vehicle. I need this to be sorted ASAP. I do not want that vehicle, CANCEL the damn DEAL!!!!!!!!!!!