Not good

Within just one week of purchasing the vehicle, he started experiencing serious mechanical problems that were not disclosed on the vehicle's condition report at the time of purchase.

My son returned the bakkie to the Polokwane branch on the Friday a week after he bought the vehicle to have the matter investigated. Unfortunately, the mechanics were unable to inspect the vehicle at that time. Instead of providing a proper solution, one of your staff members advised him to drive the vehicle back to Louis Trichardt in its faulty condition, assuring him that assistance would be provided on the road should the vehicle break down.

Now, it appears that the bakkie has suffered a major mechanical failure and may be completely broken down. This is an extremely disappointing and concerning situation, especially considering that the vehicle was purchased only a week earlier and the problems were not reflected in the condition report provided to us.

What makes this situation even more frustrating is that this is the second vehicle my son has purchased for cash from WeBuyCars Polokwane. As a returning customer, we expected a much higher level of professionalism, customer service and after-sales support.

It is extremely concerning that customers can pay for a vehicle in good faith, only to be left dealing with serious mechanical problems shortly after the purchase. While the sales process appears to move quickly when payment is required, the same urgency does not seem to apply when a customer needs assistance with a faulty vehicle.

We were also advised by the Polokwane branch to submit an email complaint to Head Office. Although we are following that instruction, we believe that a matter of this nature should be handled proactively and professionally by the branch, rather than leaving the customer to navigate the process after such a serious problem has occurred. We trusted WeBuyCars with a substantial cash purchase and expected to receive a vehicle in the condition represented to us. We do not believe it is reasonable for a customer to face such serious problems within a week of purchasing a vehicle without receiving prompt and proper assistance. As this is the 5th vehicle that we bought cash this year at we buy cars. The other vehicles did not give trouble but this one does.