1 reviews | Active since Jun 2016
Not Getting My Refund For Licencing Fees That Was Added Onto Car Loan Amount
<p>Good Day.</p> <p> </p> <p>I Bought a 2010 Nissan Livina from We Sell Cars in February.</p> <p> </p> <p>I was not very happy with them firstly, I ask to apply for financing for a vehicle, I then get told I am approved and then when I want to come and get the car and see If it is still available then it is sold.</p> <p> </p> <p>This happened about 4 times.</p> <p> </p> <p>I eventually got a car and came through to fetch it.</p> <p> </p> <p>Me and my husband was told by the sales agent the Licencing fee added on to the loan, and we should go and get the new licence papers sorted, new number plates etc. And then we will be refunded.</p> <p> </p> <p>I had to pay for the cars road worthy, due to the fact that WE SELL CARS does not have any copy or record of the roadworthy. WARMING LIGHTS......</p> <p> </p> <p>I then sent an email to Denice, to Dwayne and my husband spoke to Tiaan the sales manager.</p> <p> </p> <p>But still no response from any of them.</p> <p> </p> <p>I will be adding the OMBUDSMAN Ref number by end of day tomorrow.</p> <p> </p> <p>Please assist with the matter or I will be going public with the matter.</p> <p> </p>
Morgan En Berdien Lewis.
We sell Cars is now registered on Hellopeter as a Company that Responds.
We sincerely regret the fact that there were such poor communication and evidently a disparity between the expectation and the way it works here.
I am looking into that issue around the licensing, that is a mystery to me as that is not how it works, it is common practise across the industry that those costs are included in the Service and Delivery Fee, what used to be called the "On-Road Fees", it is a normal industry standard that all dealerships charge that, if someone does not charge that I would love to know who they are and how they do things, it may be a very novel idea.
No other dealership in the country sells 50+ vehicles a day. We financed around 130 of those last month alone. I don't know of any dealership in the country that turn those numbers. We have our own unique problems and challenges here, we are still adjusting and growing and rising to the challenges, but I think everyone needs to know about what we offer here, and what we are doing here, we offer some of the best deals in the country. What we are doing is new, it is exciting, and somewhat revolutionary.
We sell in excess of 1300 vehicles a month, it is thus inevitable that there will be complaints - we are striving to improve the response rate and efficiency, we are rising to the occasion and we would like to be known as people of integrity.
My email is **********
Morgan En Berdien Lewis.
We sell Cars is now registered on Hellopeter as a Company that Responds.
We sincerely regret the fact that there were such poor communication and evidently a disparity between the expectation and the way it works here.
I am looking into that issue around the licensing, that is a mystery to me as that is not how it works, it is common practise across the industry that those costs are included in the Service and Delivery Fee, what used to be called the "On-Road Fees", it is a normal industry standard that all dealerships charge that, if someone does not charge that I would love to know who they are and how they do things, it may be a very novel idea.
No other dealership in the country sells 50+ vehicles a day. We financed around 130 of those last month alone. I don't know of any dealership in the country that turn those numbers. We have our own unique problems and challenges here, we are still adjusting and growing and rising to the challenges, but I think everyone needs to know about what we offer here, and what we are doing here, we offer some of the best deals in the country. What we are doing is new, it is exciting, and somewhat revolutionary.
We sell in excess of 1300 vehicles a month, it is thus inevitable that there will be complaints - we are striving to improve the response rate and efficiency, we are rising to the occasion and we would like to be known as people of integrity.
My email is **********
Good Day.
It has almost been a year since I posted on hellopeter.
But no refund was made or any further contact from anyone from WESELLCARS.
After Phoning and speaking to the person who rep**** on the complaint, I was told to phone back after a day or so, but I was told he is not in or available and he also didn’t answer on his cell phone.
This is utterly pathetic
I will never again buy from them and won’t ever recommend them..
Good Day.
It has almost been a year since I posted on hellopeter.
But no refund was made or any further contact from anyone from WESELLCARS.
After Phoning and speaking to the person who rep**** on the complaint, I was told to phone back after a day or so, but I was told he is not in or available and he also didn’t answer on his cell phone.
This is utterly pathetic
I will never again buy from them and won’t ever recommend them..
Hi Morgan,
Your details and the above communication has been given through to a sales manager, Shaun Lonn, who sent you an email yesterday to *** requesting a copy of the invoices that you require refund for. He is personally handling the matter and will ensure that the refund is processed once he receives the documents. Please confirm if you have received his communication or if it should be sent to an alternative email address?
We hope the above is in order.
The WSC Team
Hi Morgan,
Your details and the above communication has been given through to a sales manager, Shaun Lonn, who sent you an email yesterday to *** requesting a copy of the invoices that you require refund for. He is personally handling the matter and will ensure that the refund is processed once he receives the documents. Please confirm if you have received his communication or if it should be sent to an alternative email address?
We hope the above is in order.
The WSC Team
Good Morning. I have recieved the email from Shaun. I will email the invoices. Thank you for getting back to me.
Good Morning. I have recieved the email from Shaun. I will email the invoices. Thank you for getting back to me.
Glad to assist!
The WSC Team
Glad to assist!
The WSC Team
Glad to assist!
The WSC Team
Glad to assist!
The WSC Team
I sent the paperwork as requested but haven't heard back from anyone yet.
I sent the paperwork as requested but haven't heard back from anyone yet.
I will follow up - when did you send it?
I will follow up - when did you send it?
Good Afternoon. Payment was made and the issue has been resolved. Thank you Shaun and Lydia.
Good Afternoon. Payment was made and the issue has been resolved. Thank you Shaun and Lydia.
Happy to help - thank you for the rating review!
Have a great day further!
Happy to help - thank you for the rating review!
Have a great day further!