MS
Marizell S

1 reviews | Active since Aug 2023

13 Aug 2023, 08:16

NOT GETTING ANY ASSISTANCE AFTER PAYING THE CAR IN CASH

We bought a car at We Buy Cars Midstream about three weeks ago . We were told that the car ONLY had a SMALL oil leak and that the service History was up to date . The service book was stamped and everything seemed in order , BUT my Mechanic brought something to my attention . I then started to investigate the matter and asked the Dealership for Job Cards as it seemed that the service book was just stamped without any service being done . They could only provide me with 2 jobs cards from 2019 . APPARENTLY they lost the other job cards . I don’t think this is true , and I believe that the car was never really serviced in the FIRST PLACE . If this happens to be the truth , it’s ***** . I do not believe that a job card can just disappear . How can they have the old ones but not the recent ones ? When we got a quote from our Mechanic , he ran a diagnostic and we found out that IT WAS NOT just a SMALL oil leak but the car has MAJOR issues and the engine needs to be redone . This will cost me an extra 30 k . Another concern is that we paid for the car to be registered and I received an email that the car can’t be registered to my name . ( AFTER WE PAID more then 1 k ) .

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply13 Aug 2023, 09:21
Official
Dear Marizell

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards