1 reviews | Active since May 2014
Non transparent extra costs and unreliable reports
Stay away they are not different from the old school dealers.
Was interested in buying a car and luckily I went to test drive the vehicle below are the issues I faced.
1) Bad communication from the sales agent on the entire process. 2) They suggested/nudged me to apply for finance for visiting the branch which I did and faced the following issues with no response - approved the finance without the total amount stated and had multiple extras added onto the finance application with no breakdown. When I asked for a breakdown I got no response. After doing my own calculation they were adding almost R50K extras on to the price without a detailed price breakdown or what items were optional. 3) When I got the vehicle it was in worse shape than the report stated and were obvious issues that the report should have included. The transmission was slipping which was so obvious that even the sales agent mentioned it on the test drive. There was a strong smell of coolant under the hood after the drive but nothing was mentioned in the report. Sid mirrors did not engage correctly... again not mentioned in the report. 4) The car was due a service according to the listing but it actually was way overdue its service and they were letting people test drive the car but the buyer had to pay for the overdue service. Webuycars was trying to move the cost with the buyer while allowing test drives. When I asked them to make sure they would inspect the oil filter with picture at the next service that I would have to pay for they refused.
Do not trust their reports.. the person that did the one on the vehicle I was interested in was either total *********** or purposely did not include obvious issue and faults. Get your own independent inspection like you should for any ***** dealership
Thank you for reaching out. We sincerely apologise for the negative experience and understand your frustration. We have escalated your matter internally and our team will be in contact with you as soon as possible. Your reference number is 155204.
Thank you for reaching out. We sincerely apologise for the negative experience and understand your frustration. We have escalated your matter internally and our team will be in contact with you as soon as possible. Your reference number is 155204.
