LJ
Lex J
1 reviews | Active since Aug 2024
23 Jan 2025, 09:27
Non existing customer care.
On January 11 I wrote a review with the title "very bad business ethics" I got a standard reply to log the issue on"www.webuycars.co.za/customer-care" and so I did. On their website they mention "The Customer Care Department will investigate the complaint and respond within three (3) business days". I have had no respond at all. I am sure this complaint will follow with their standard reply and ask me to file a complaint with customer care AGAIN. This company is just a big joke where the customer is their very last priority.
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Replies (2)
Webuycars.co.za's replyOfficial
23 Jan 2025, 09:49Dear Lex,
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's reply23 Jan 2025, 09:49
Official
Dear Lex,
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
LJ
Lex J's updateReviewer Update
05 Feb 2025, 17:51It is February 5 so after initially writing a review on January 11,
Complained as written above I still have not received any feedback. So this is how we buy cars treat their customers.
False promises from a non existing customer care department. This company is a BIG unprofessional JOKE.
Complained as written above I still have not received any feedback. So this is how we buy cars treat their customers.
False promises from a non existing customer care department. This company is a BIG unprofessional JOKE.
LJ
Lex J's update05 Feb 2025, 17:51
Reviewer Update
It is February 5 so after initially writing a review on January 11,
Complained as written above I still have not received any feedback. So this is how we buy cars treat their customers.
False promises from a non existing customer care department. This company is a BIG unprofessional JOKE.
Complained as written above I still have not received any feedback. So this is how we buy cars treat their customers.
False promises from a non existing customer care department. This company is a BIG unprofessional JOKE.