Non-existent after sales support at We Buy Cars!!!!

If you want to develop grey hairs or high blood pressure before your time, then buy a vehicle from We Buy Cars. Customer service is pathetic to say the least. In fact, it is non-existent. If you do not follow up on an issue they simply do not reach out. And when you follow up it is just empty promises of case agents or team leaders that will return your call. That never happens. I purchased a vehicle 6 weeks ago from their Vereeniging branch. As part of the finance deal WBC charged me R2350 for licensing and registration. They totally bungled this up with me eventually having to pay (again) for number plates as the temporary permit expired. And this after bringing this matter to their attention numerous times. The F&I person, Nadia Jackson, at Vereeniging totally messed up and it is taking her manager weeks to sort out her mess and provide the necessary approval to reimburse me. With no proper feedback. WBC has a system where only vehicles are sold at the branches. After sales support are being managed centrally. And this is where the problem starts and everything falls flat. You can't go back to the branch for after sales support, everything is being managed from this central hub. There is a serious lack of cooperation between the branch and this central hub, which means customer service/centricity fails miserably. Six weeks to sort out number plates? C'mon! Surely you can do better! Or is there a desire to do better knowing that in terms of sales you outperform everyone else? For peace of mind, I suggest going the conventional route when buying a car. Stay away from We Buy Cars! You will end up getting heart palpitations.