NO SERVICE - NO REFUND

I purchased a vehicle with the company in early November 2024. Part of the finance and fees was the licensing and registration. After numerous follow ups with them during December, I was informed that the paperwork was done and has been sent to my address. After no arrival, I again followed up in January 2025. Two days before the expiry of the road worthy, I receive an email from their licensing dept that Freestate is not covered and I should be refunded for the licensing amount. I scramble to get the paperwork and registration done, and do so myself with one day to spare.

Since I was told I had to be refunded on 08/01/2025, I have sent numerous emails, whatsapps and attempted calls to the relevant agent who had been instructed to refund me. My calls and emails go unanswered, my whatsapps unread. I have escalated my complaint as far as I can, yet it remains unresolved and I am owed my refund for the fees.

Make no mistake, I am very happy with my purchase and the vehicle, but I fail to understand why I cannot receive the courtesy of a timeline, acknowledgment of my complaint or my refund in a timeous matter. I also cannot understand how it is acceptable I was assured three times by the salesman that my paperwork was complete and had been sent I was contacted on 08/01/2025 to be told that Freestate is not covered.