No service delivery

I bought a Toyota Corolla Esteem on 11-01-2019 at the Midstream branch. The person assisting me (who most probably received a commission for the non service delivery), is Thabo. Since that time i did not receive the license papers of the car. The license have since expired (28-02-2019) and i know that i still have 21days but Thabo told us that before 2weeks from buying the car we will receive a sms from the license department. It is now almost 2months later and i sent smses to Thabo but he never responds. I just wanna know who is going to pay for the tickets i will get since we are planning to go to cape town for 2weeks? How long does the process take of getting the license disk? When was the process of registering the car into my name initiated? This is the questions that i have asked Thabo and his answer is always the same: I don't wanna lie, I don't know. Really, is there anyone at the Midstream branch that can assist since my smses is not answered and i don't wanna waste my airtime just to hear 'I don't wanna lie'.