1 reviews | Active since Jun 2012
No service at all
I made contact with them on 14 August 2017 and the next day Pierre vd Westhuizen came to see me and within 2 days we agreed on a price for my vehicle. It is now 29 August and after numerous cancelled appointment and postponements the deal is still not settled. I had to on 3 occasions get settlement letters from the bank to try and speed up the process, due to the delay I am no losing money from the original settlement to now. I have tried to make contact with Fred Kalp, Pierre manager without any success. They also refuse to put my calls to John Mills the General Manager. Extremely unprofessional service.
Hi David,
Allow me to apologise, I am truly sorry to hear about your experience. Thank you so much for letting us know, please know that I have sent your complaint through to our Buying Manager and will let you know as soon as I receive feedback.
Apologies for any inconvenience,
The WBC Team
Hi David,
Allow me to apologise, I am truly sorry to hear about your experience. Thank you so much for letting us know, please know that I have sent your complaint through to our Buying Manager and will let you know as soon as I receive feedback.
Apologies for any inconvenience,
The WBC Team
Hi David,
A thorough investigation has taken place with regards to the said allegations from you. A contract was signed by you on the 29th of August for the buying amount of your 2012 BMW for R195 000. An amount R187 354.25 was paid over to your financial institution as a settlement of your said vehicle, thus the remaining was paid into your account.
Because you agreed on the amount that was offered to you and signed the contract on the given date, we cannot, however, pay you the amount you now request. We cannot be held liable for the interest on your finance account.
We now see this as a resolved situation.
Regards,
Hi David,
A thorough investigation has taken place with regards to the said allegations from you. A contract was signed by you on the 29th of August for the buying amount of your 2012 BMW for R195 000. An amount R187 354.25 was paid over to your financial institution as a settlement of your said vehicle, thus the remaining was paid into your account.
Because you agreed on the amount that was offered to you and signed the contract on the given date, we cannot, however, pay you the amount you now request. We cannot be held liable for the interest on your finance account.
We now see this as a resolved situation.
Regards,