No service and now no money back

Please urgently assist me, I am trying to get my deposit back but the sales consultant Wayne is now asking for more information to facilitate the refund and when I called we buy cars now I was first put on hold for over 5 minutes after explaining my situation and giving my account number and on the second call I didn't even have a person answering the call.

I had a horrible experience on Sunday morning which could have easily been forgiven as "it happens" but now I can't get my money from you guys?

Saturday I placed a deposit on a vehicle and the consultant Wayne who I confirmed all my documents are sufficient with said the bike could at least start with a power pack, the next day (Sunday morning) he did not pitch at the Richmond branch at all due to car trouble, but it was only found once I got to branch that the key could not turn and it was never able to start up (Daniel, the guy in charge of the bike section and charging, etc) while speaking to a different consultant, Matthew, who lost his iPad the previous day so first had to look for it before he was able to start helping us, Matthew was a big help and tried to start the vehicle with us, but Wayne said the previous day that it could at least be started with a jump pack, but how do you do that if you can't even turn the key, forgetting the fact that 3 of the 4 indicators were all broken and hanging from the bike, which I think could have been mentioned as well even though it's category B. I was genuinely prepared to buy the bike yesterday but now I can't even get my deposit back? Please urgently assist in returning my