CC
Carissa C

1 reviews | Active since Jul 2024

21 Nov 2024, 10:14

NO SENSE OF CUSTOMER SERVICE

I am so disappointed in customer service, or lack there of, that my mother has received from Jason Waldegrave and the WEBUYCARS team. Jason had agreed to meet my mother at 9am to have a look at her car she wants to sell. On the day that they were meant to meet, Jason was a no show and did not have the decency to communicate that he would not be able to make the appointment. When my mother tried to reschedule or get another buyer to come and have a look at the car, Jason stopped responding.

When she contacted the customer service team on WhatsApp and email she received no further assistance.

0
Replies (1)
Webuycars.co.za
Webuycars.co.za's reply21 Nov 2024, 10:44
Official
Dear Carissa

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards