No response from WeBuyCars employee after vehicle sale

No response from WeBuyCars employee after vehicle sale – outstanding tax invoice

I sold two vehicles to WeBuyCars and dealt with an employee by the name of Jaynen Rania. All the required documents for both vehicles were sent to him as requested.

I was later informed that one tax invoice was still outstanding. I sent the tax invoice to Mr Rania, however it was never returned to me, nor was I given any confirmation that it had been received or processed.

Since then, I have sent multiple messages and made several calls to Mr Rania to follow up, but I have received no response at all. I am effectively being ignored.

This is extremely frustrating and unprofessional, especially considering that:

All documents were provided;

The issue is minor and easily resolvable; and

I have made several attempts to resolve this directly.

I am requesting that WeBuyCars urgently intervene, confirm the status of the tax invoice, and ensure that this matter is properly resolved. I would also appreciate feedback on why there has been no communication from the employee involved.

I expect better service from a company of this size and reputation.