PD
Phathi D
1 reviews | Active since Jan 2024
18 Oct 2024, 19:57
No response from service provider
I'm veeeery disappointed that to this day I have not received any acknowledgement email or some kind of feedback from "we buy cars" regarding the refund emails I sent them. (*** & ***) The first one was the 7th of August & again on the 22nd of August 2024 and I was hoping by this time, some kinda action would have taken place.😔
Helpful (0)
Replies (4)0
Replies (4)
Webuycars.co.za's replyOfficial
19 Oct 2024, 10:14Good day,
It's unfortunate to hear this. We would like to get more information regarding your experience.
Would you please complete our Customer Care form here: www.webuycars.co.za/customer-care in order for us to do so?
It's unfortunate to hear this. We would like to get more information regarding your experience.
Would you please complete our Customer Care form here: www.webuycars.co.za/customer-care in order for us to do so?
Webuycars.co.za's reply19 Oct 2024, 10:14
Official
Good day,
It's unfortunate to hear this. We would like to get more information regarding your experience.
Would you please complete our Customer Care form here: www.webuycars.co.za/customer-care in order for us to do so?
It's unfortunate to hear this. We would like to get more information regarding your experience.
Would you please complete our Customer Care form here: www.webuycars.co.za/customer-care in order for us to do so?
PD
Phathi D's updateReviewer Update
21 Oct 2024, 15:13Kindly note that i contact your customer service contact centre @12:48 and a lady answered the phone i couldn't hear what her name was, i told my story about my refund & asked me for the account number and guess what, she came back to tell me that there's nothing that shows i have emailed anything to 'We buy cars" and i must send an email again to onlinesalesteam as if i haven't done that already ?!
So then the phone got cut off as it was speaking, i think my airtime ran out, however out of courtesy as someone who is professionally employed to handle customer calls ,i thought she was going to call me back and assist me, not a chance!
I am going to lodge a complaint with the National Consumer Commission.
No professionalism and not even customer centric you don't care about your customers at all!
So then the phone got cut off as it was speaking, i think my airtime ran out, however out of courtesy as someone who is professionally employed to handle customer calls ,i thought she was going to call me back and assist me, not a chance!
I am going to lodge a complaint with the National Consumer Commission.
No professionalism and not even customer centric you don't care about your customers at all!
PD
Phathi D's update21 Oct 2024, 15:13
Reviewer Update
Kindly note that i contact your customer service contact centre @12:48 and a lady answered the phone i couldn't hear what her name was, i told my story about my refund & asked me for the account number and guess what, she came back to tell me that there's nothing that shows i have emailed anything to 'We buy cars" and i must send an email again to onlinesalesteam as if i haven't done that already ?!
So then the phone got cut off as it was speaking, i think my airtime ran out, however out of courtesy as someone who is professionally employed to handle customer calls ,i thought she was going to call me back and assist me, not a chance!
I am going to lodge a complaint with the National Consumer Commission.
No professionalism and not even customer centric you don't care about your customers at all!
So then the phone got cut off as it was speaking, i think my airtime ran out, however out of courtesy as someone who is professionally employed to handle customer calls ,i thought she was going to call me back and assist me, not a chance!
I am going to lodge a complaint with the National Consumer Commission.
No professionalism and not even customer centric you don't care about your customers at all!
Webuycars.co.za's replyOfficial
21 Oct 2024, 16:02Dear Phathi,
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's reply21 Oct 2024, 16:02
Official
Dear Phathi,
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
PD
Phathi D's updateReviewer Update
25 Oct 2024, 18:59Good day,
I would like to say Thank You for the prompt and efficient way my query was handled.
I am happy to say my issue has been resolved and I have received my refund.
Please can i just add going forward, kindly ensure your customer care consultants conduct proper troubleshooting in order to handle /manage a call effectively for better client experience.
Above all things Many Thanks!
I would like to say Thank You for the prompt and efficient way my query was handled.
I am happy to say my issue has been resolved and I have received my refund.
Please can i just add going forward, kindly ensure your customer care consultants conduct proper troubleshooting in order to handle /manage a call effectively for better client experience.
Above all things Many Thanks!
PD
Phathi D's update25 Oct 2024, 18:59
Reviewer Update
Good day,
I would like to say Thank You for the prompt and efficient way my query was handled.
I am happy to say my issue has been resolved and I have received my refund.
Please can i just add going forward, kindly ensure your customer care consultants conduct proper troubleshooting in order to handle /manage a call effectively for better client experience.
Above all things Many Thanks!
I would like to say Thank You for the prompt and efficient way my query was handled.
I am happy to say my issue has been resolved and I have received my refund.
Please can i just add going forward, kindly ensure your customer care consultants conduct proper troubleshooting in order to handle /manage a call effectively for better client experience.
Above all things Many Thanks!