JH
Johan H

1 reviews | Active since Jun 2021

23 Jul 2025, 09:24

No resolution

Hi good day I bought a vechile from the Nelspruit branch on Friday 18/07/2025 on Friday night when I picked up the vehicle and drove away it wasn't even 6 km from the branch that the check engine lights came on I immediately took a photo and send it to the sales man he then asked that I bring it back the next morning Sat 19/07/2025 they took it to the workshop to see what's wrong with it only to tel me that the diagnostic can't read it and wil send it in on Monday 21/07/2025 on Monday I phoned and ask if they have solved the problem and said they are busy with it on Tuesday 22/072025 I phoned and was told it's right I can collect I collected it drove 3km and all the warning lights are back on again I logged a complaint and are still waiting I requested my money back as the defects was not disclosed to me in any form not even in the dekra report or the condition summary.

0
Replies (3)
Webuycars.co.za
Webuycars.co.za's reply23 Jul 2025, 09:35
Official
Hello Johan,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
JH
Johan H's update23 Jul 2025, 13:38
Reviewer Update
Hi spoke to a floor manager Quinton was referd to speak to the ops manager Duawne Kruger with no avail picked up the phone and dropped it phoned him again and isn't answering so this is telling me to take more steps with webuycars your own policy says that if something was not disclosed I can return the vechile looks like they are playing for time well next step will be the legal way.
JH
Johan H's update23 Jul 2025, 14:31
Reviewer Update
Spoke to Duawne Kruger and he reassured me that he is busy fixing the problems on the vechile and that work is being carried out on it will keep me updated on it thank you for communicating straight forward with me Duawne 10 stars for you.