NO REGISTRATION PAPERS - NO EXPLANATION FOR DELAY

I bought a car on finance on 8 March 2024 from the Dome branch. The sales man and all his other colleagues were very friendly until the sale was finalised. They told me I would receive an SMS notifying me to collect the new licence disc within 21 days. The 21 days have come and gone but I still don't have the licence disc. I have tried on numerous occasions to follow up with them since April (whatsapp messages, emails, phone calls and even contacted the customer care department) but there's simply no sensible response. They only tell me they will get back to me but they never do. They refuse to tell me what has caused the delay. The first communication I received was an SMS telling me to take the car for a roadworthy test at my own expense and I will be reimbursed. I would be very stupid to believe that they would ever reimburse me for anything, knowing that they can't tell me why the roadworthy certificate expired in their hands.

They advertised the car as having a spare key but that was not true.

The car is a 4x4 but they never disclosed that the 4x4 function is no longer working. The car has many other faults that were never disclosed in the Dekra report. I highly doubt if it will even pass that road worthy test or that it ever passed it in the first place. I regret everything about dealing with these people. I have never been fooled like this.