No Refund??

I had the most terrible service from Keagan at We Buy Cars Polokwane. I Paid my R5000 deposit, and reserved a motorbike and paid a further R2500. Keagan took so long to action my sale that I had to pay R2500 again to reserve the bike. When the deal of R9200.01 was finnaly done, I requested for my R799.99 to be refunded on 09 June 2024. Their refund policy states that it will take up to 72 hours to do the refund. Today is the 25 August 2024 and I have received no refund. I completed the online complaint forms, Contacted the Customer Care telephonically as well as per e-mail and Keagan Multiple times, with no resolve. On 23 August 2024 Keagan said that the refund was done and they have send him the proof. As I never received any payment I asked him if he would send me that proof, I never received any proof. This makes me wonder if they even have an office or a person who deals with refunds? It seems as if I will never get my money back, but I will keep on trying. I just want to tell the customers out there to think twice before using these people. I know I will get the normal copy and paste reply, and I will struggle with them until eternaty.