No proof of ownership, expired permit, Not a work from Consultants

I purchased the car cash on 28/12/2022 When my dad went to pick the car up on 29/12/2022 the car was dirty and not cleaned. The car was filled with dust and dog hair- However I was charged -/+R3000.00 for delivery which confirmed that cleaning will be done. When I spoke to Amarah Patel she confirmed that I would receive a refund of the amount paid for delivery- I have not received a response yet from her and this was a recorded conversation by WBC (18 Jan) I received a temporary permit that expired on the 18/01/2023 with no sign of my proof or ownership of vehicle for me to renew the license that expired in Nov 2022, A new permit was given. There after the permit is expiring again on 07/02/2023 and now the consultants do not want to answer my message for a new permit. I have been BEGGING for my proof of ownership since, all I received was a copy over email on 1/02/2023 where I advised the consultant I need the original copy as this is in another province and the department has requested the Original document to issue new disks and numberplates. However I have not heard since. All of my queries on my lisencing document is gone to deaf ears and I do not have my document in my hand. I have paid cash for this and Now I do not have proof of ownership nor a lisenced car, all I get is empty promises. Ponsho stated my Proof of ownership will be here in Friday 03/02/2023 and I have not received that, she has been ignoring my messages since Thursday. I requested my service and maintainance policy number from Ponsho whom sold me the cover. She then told me I should call Innovation to get the details myself- I googled the number and Innovation said my policy was not active.... this is on 30 Jan 2022 after I purchased and Paid for the car in full on 28/12/2022 and confirmed that the service and maintenance and warranty be activated. I have complained on numerous occassions and requested documents that I have PAID for and have RIGHTFUL ownership and I have not received anything as of yet!