NO FEEDBACK TERRIBLE SERVICE

I bought my daughter a Fiat 500 1.2 @ We buy Cars Silverlakes on 9 June 2023. This transaction was done online. The salesman assured us that the vehicle was 100%. This was my only requirement, as my daughter would drive the vehicle. Upon arrival Netstar was busy installing a unit so we could not take the car for a test drive. It wasn't a big concern as the DEKRA report was clean. We waited about 2 hours and left at about 18:00. While we were driving home there was a strange noise coming from the gearbox. Over the weekend we didn't drive the much, as we were concerned that it could damage further. I contacted We Buy Cars on Monday 11 June to log a complaint. No feedback. I contacted them again on Tuesday and they advised me to take the vehicle to any Bosch dealer for a inspection. I did so and paid R1380.00 for the report and submitted all the relevant documents to Kimberley Mngomezulu. I received a claim number.

I received no feedback and contacted them again on Tuesday 19 June. Kimberley advised me to take the car to an approved gearbox center for an assessment. I did so, and received the replacement quote (copy to Kimberley) for approximately R50,000.00.

No feedback from Kimberley. I contacted and mailed them regularly but no feedback. The vehicle was then moved on Tuesday 27 June to Wonderboom for a quote to repair.

I specifically pointed out to Kimberley that We buy cars should be help liable for the repairs as the vehicle was not 100% as the DEKRA report said. The repairs will not be done thought my Warranty plan. On Friday 30 June I got a SMS stating that my policy has been amended, I contacted them today (3 July) and they informed me that they claim has been submitted under my warranty plan, without my knowledge (not yet approved)

I contacted Kimberley, but as expected she was not available. I sent a mail requesting information, but as with all the other mails I expect no reply.

I have always been a very good customer of WE BUY CARS and also recommended them to friends and family but after this I will never recommend them again. The car is still at Wonderboom, still no feedback and an 18 Year old daughter in tears as this was her birthday present.